Who Qualifies for VAT Exemption?

You can qualify to buy mobility products VAT-free if you are chronically sick or disabled. Goods purchased must be for your own personal, non-business use.

For the purposes of VAT relief, Her Majesty’s Customs & Revenue (HMRC) defines ‘chronically sick or disabled’ as:

• you have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities
• you have a condition that the medical profession treats as a chronic sickness, such as diabetes
• you have a terminal illness.

Temporary mobility impairment (a broken leg, for example) does not qualify for VAT exemption.

How do I claim VAT Exemption?

If you qualify as above you should proceed to the checkout where you will find a link to an online form to claim exemption for the current contents of your order.

• From the Shopping Cart Page click Proceed to Order.
• You will be asked to Register or Login.
• On the Checkout page which will be displayed, click the Claim VAT Exemption box.
• Click Checkout.
• Complete the exemption form displayed and click "Claim Exemption".
• You will then review your order where you will see your order free from VAT.
• Proceed to checkout and your order will be processed free from VAT

Please note that if subsequently your status does not qualify you for exemption for instance if you are a trader or are buying as a gift for someone, we reserve the right to refuse delivery or collection and refund your order.

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